From instability to billion-dollar payment certainty
Restoring confidence for the Government Superannuation Fund Authority
The Context
The Government Superannuation Fund Authority (GSFA) administers a national superannuation scheme distributing over $1 billion annually to more than 41,500 members.
Confidence in making changes had eroded to the point where minor changes were viewed as high risk. The administration platform was operating but unstable. Infrastructure drift had accumulated, documentation was not maintained, and technical knowledge was fragmented.
The Challenge
The GSFA Board required a partner capable of restoring confidence through discipline and transparency:
- →Stability across a billion-dollar annual payment system
- →Clear documentation and engineered recoverability
- →Reduced operational and reputational risk
- →Safe modernisation without service disruption
- →Predictable long-term investment
The Approach
Sentify assumed guardianship of the entire technology stack under a multi-year managed service agreement. Stabilisation came first: documentation was rebuilt, automated checks had been restored, infrastructure deployment was automated, and change control was strengthened.
Once stability was re-established, continuous uplift became embedded. Security updates and technical debt remediation are now managed proactively rather than deferred.
The Outcome
Seven years later, the platform continues to operate with stability, governance clarity and controlled modernisation.
- Over $1 billion in annual entitlements reliably supported
- 41,500+ members protected by stable operations
- Documentation and recoverability restored
- Confidence returned in controlled platform evolution
- Eight-year partnership with successive service renewals