Sentify Insights case study

Confidence before investment

Turning operational complexity into executive clarity

Segment
Enterprise
Vertical
Real Estate Mgmt
Turnover
$2.5b
Employees
3,000

The Context

A large Australian private sector enterprise engaged Sentify to independently assess its Atlassian Cloud environment. The platform had evolved rapidly following migration and growth. The platform was operational and widely used.

From an executive perspective, nothing appeared broken.

However, internal attempts to articulate platform risks and optimisation opportunities had not translated into prioritised investment. Leadership lacked clear, objective evidence to determine whether change was necessary.

The Challenge

As the organisation scaled, workflows diverged, automation expanded, and governance ownership became blurred. Asset management controls had triggered audit findings, yet the broader business impact was not fully visible at the executive level.

The platform owner understood the risks and inefficiencies. The executive team saw a system that worked.

Without clear commercial framing, investment remained difficult to justify.

The Approach

Sentify delivered a structured Insight engagement designed to translate technical configuration into business-level impact.

Executive and stakeholder workshops
Platform maturity benchmarking
Governance and compliance assessment
Technical configuration review across Jira, Confluence and Jira Service Management
Risk and value opportunity mapping

The Outcome

  • Clear visibility of governance gaps and compliance exposure
  • Quantified operational inefficiencies and duplication
  • Prioritised optimisation initiatives aligned to business outcomes
  • A structured roadmap linking platform maturity to growth plans

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